Electric Embers
EE Support:
Basic Email

For the separate NPOMail service for organizations, please see NPOMail.

NPOShield
    Users
    Administrators

NPOMail
    Users
    Administrators

NPOGroups
    Subscribers
    Administrators

Web hosting
    Basic Email
    DNS

FAQ

Account settings

To send or receive messages with POP or IMAP client software you must use "authentication" -- that is, telling the server your email address and password so it knows you are allowed.
  Incoming (POP/IMAP): 
               server:   mail.electricembers.net
             username:   (your web hosting username)
             password:   ********
 secure password auth:   OFF

      Outgoing (SMTP): 
               server:   mail.electricembers.net
  username & password:   (same as incoming connection)
                 port:   587
We highly recommend that you also enable security on all your email connections, as described in the next section.

Secure connections (SSL/TLS)

Secure connections for POP, IMAP, and SMTP are optional, not used in email software by default, but highly recommended for all users and necessary for certain situations described in the FAQ.

To secure your connections, go to the account settings configuration in your email client and find the Secure Connections section, under the server settings or advanced settings. We highly recommend simply choosing TLS as the security option for each protocol (POP, IMAP, and SMTP), as it will not require any other changes. Do not enable "Secure Password Authentication".

If your email client has trouble using TLS (for instance MS Outlook seems to only do SSL, not TLS), you can instead choose SSL and make the following changes to port numbers. In some email clients, selecting SSL will automatically also change the port number to the correct value:

  • SMTP with SSL: Change the server port from 587 above to 465.
  • POP with SSL: Change the server port from the default 110 to 995.
  • IMAP with SSL: Change the server port from the default 143 to 993.
To eliminate complaints from your email software about the server certificate, you may need to download and install the root certificate from our certificate authority.

Webmail

You can access your email via the Web by logging in at http://mail.electricembers.net. This connection is always encrypted with SSL for your protection.

Note that if you are also using a mail client program using POP, and have not changed its default behavior, all messages in the Inbox are downloaded and deleted from the server each time you connect. This makes POP + Webmail not very compatible. If you want to keep your mail on the server for access from multiple locations, you can either use the IMAP protocol, or change the POP setting to leave messages on the server. IMAP works just like Webmail in that messages are stored on the server and accessible from anywhere.

   webmail

Forwarding and vacation messages

You can temporarily forward your mail to another account, or set up automatic vacation messages for when you're going to be away. Log in to Webmail and click Pref.

Password

You can change your email password by logging in to Webmail and clicking Pref --> Change Passwd. Enter your current password and your new password (twice), and click [Change Password]. Of course you will have to update your password in your email program if you use on. This is the same password as the Web hosting account and changing it here will affect logging in via FTP or SSH. If you do not know your password, you must contact us to reset it for you.

Automatic filtering of spam/viruses

Our NPOShield system identifies spam and virus messages by inserting [SPAM] and [VIRUS] into the subject line. You can set up simple filtering rules in your email program to automatically move these messages out of the Inbox.


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